Preventing, Managing Aggression and Violence (PMAV)
and Non-Violent Crisis Intervention & NVCI
Course Outline
Module I: Self-Awareness & Interpersonal Skills
Gain insight into crisis behavior, pinpoint your own triggers, and develop mastery over your internal dialogue and vocal expression to remain centered.
Module II: Skills for Engaging Individuals in Conflict, Anger & Crisis
Utilize sophisticated communication techniques to dismantle the cycle of escalation and collaboratively manage intense emotional situations.
Module III: Personal Safety Skills
Acquire principles of non-violent self-defence, enhance your spatial awareness, and learn effective avoidance techniques to ensure your safety.
Module IV: Post Crisis
Facilitate healing, re-establish a sense of safety, and perform organized reviews after incidents by applying the Six-Step Debriefing Model.
Module V: Self-Care Strategy
Adopt techniques for body-based relaxation, support from colleagues, and rituals for transitioning at the end of shifts to alleviate secondary trauma and avert burnout.
Key Takeaways
- Identify preliminary signs of a crisis prior to its escalation.
- Safely de-escalate hostile actions through non-violent verbal techniques.
- Safeguard yourself against physical danger without resorting to aggression.
- Incorporate practical recovery and self-care practices into your routine during high-pressure work situations.
