Crisis Intervention: Recognition & Management of Hostility and Violence
This course is designed to equip the participant with the tools and knowledge to enable them to interact with an individual who may be experiencing a crisis. Individuals in crisis often respond to a sense of helplessness and loss of control through withdrawal, depression, attempted suicide, or overtly through angry outbursts and/or violent attacks.
Participants will learn how to respond to these individuals through enhanced personal awareness, appropriate verbal interventions and active disengaging skills. Principles of empowerment, clarity and coalition are emphasized.
Course duration: 1 day
